Outsourcing Failure – new report on why councils are bringing millions of pounds worth of services back in-house- insourcing is now the way for local authorities to cut costs and improve quality
It appears that councils are finally realising that outsourcing is not the grail of service delivery. Private sector involvement does not always mean lower costs and higher quality.
Outsourcing leads to fragmented service delivery. Bringing delivery in-house means councils regain control.
Initially, back in the 1980s private sector involvement did being cost reduction, but this is not found to be the case anymore.
Councils across the UK will need to rethink their delivery model. Private sector is warned, changes are coming.
Gert Kamstrup 